How It Works:
If you're not completely satisfied with your Perfame purchase, you have 30 days from the date of delivery to initiate a return. Here's how the process works:
- Contact Us: Reach out to our friendly customer support team via email or phone to let us know that you'd like to initiate a return. We'll guide you through the steps and provide you with a Return Authorization Number.
- Package Your Items: Carefully package the items you wish to return, ensuring they are in their original condition and packaging.
- Include Necessary Information: Along with the returned items, include the Return Authorization Number and a copy of your original order invoice. This will help us process your return more efficiently.
- Send It Back: Use a reliable shipping method to send the package back to us. Please note that the return shipping costs are the responsibility of the customer.
- Receive Your Refund: Once we receive your returned items and verify their condition, we will process your refund. You can expect to receive your refund to the original payment method within a reasonable timeframe.
Exclusions:
Unfortunately, we cannot accept returns on the following items for hygiene reasons:
- Opened or used fragrances
- Sample kits
- Accessories
Your Satisfaction Matters:
At Perfame, we're committed to providing you with the best possible shopping experience. Our 30-day Return Policy is designed to ensure that you have ample time to evaluate your purchase and make a decision with confidence. If you have any questions or concerns, our dedicated customer support team is here to assist you every step of the way.
Discover the world of luxurious scents with peace of mind, knowing that your satisfaction is our guarantee. Shop Perfame today and experience the joy of finding your perfect fragrance.